Terms of service

Terms of Service

Last updated: September 23, 2026

1. About these terms
These Terms of Service ("Terms") govern your use of the Dialed Espresso Co. website and any purchase you make from us. "We," "us," and "our" mean Dialed Espresso Co. By using this site or placing an order, you agree to these Terms, our Refund Policy, our Shipping Policy, and our Privacy Policy. If you don't agree, please don't use the site.

2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm that the information you give us is accurate and that you're authorized to use your payment method.

3. Products and fit
We describe our products as accurately as we can. Photos, colors, and measurements are approximate, and small variations between batches can happen. You're responsible for checking that a product fits your espresso machine before you order, using the "Fits" details on each product page and our Size Guide. Machine brands and models change over time, so we can't guarantee compatibility with every machine. If you're unsure, contact us before ordering.

4. Pricing, errors, and availability
Prices are in US dollars and can change at any time without notice. We try hard to avoid mistakes, but if a product is listed at the wrong price or with the wrong information, we may cancel any order for that item, even after you've received an order confirmation. If we cancel after you've been charged, we'll refund you in full. Products are subject to availability, and we may limit quantities or discontinue products at any time.

5. Orders
Your order is an offer to buy. It's accepted only when we ship it. We may refuse or cancel any order at our discretion, including orders that look fraudulent, orders placed by resellers, or orders we can't fulfill. If we cancel an order you've paid for, we'll refund you in full.

6. Shipping and delivery
Delivery times shown on our site are estimates, not guarantees. Most items ship from our international partner warehouse and usually arrive in 7–14 business days. Delays caused by carriers, customs, weather, or other events outside our control are not our responsibility, but we'll help you track down late orders. Title and risk of loss pass to you when we hand your order to the carrier. You're responsible for giving us a correct and complete shipping address. We aren't responsible for orders sent to an address you entered incorrectly.

7. Returns and refunds
Returns, exchanges, and refunds are handled under our Refund Policy, which is part of these Terms.

8. Payment disputes and chargebacks
If you have a problem with your order, please contact us first. We'll almost always fix it faster than a bank can. If you file a chargeback without contacting us first, we may share your order details, tracking information, and communications with your payment provider to respond to it. We may refuse future orders from accounts involved in chargebacks we believe were made in bad faith.

9. Safe use
Espresso equipment involves hot water, steam, pressure, and sharp or heavy tools. Use our products only for their intended purpose, follow your espresso machine manufacturer's instructions, and keep products away from children. We are not responsible for injury or damage caused by misuse, modification, improper installation, or use with incompatible equipment. Using third-party accessories may affect your machine manufacturer's warranty. Check your machine's warranty terms before use.

10. Disclaimer of warranties
Except for the promises we make in our Refund Policy, our website and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some states don't allow certain warranty exclusions, so some of these exclusions may not apply to you.

11. Limitation of liability
To the fullest extent permitted by law, Dialed Espresso Co. and its owners will not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes damage to your espresso machine or other property, lost profits, or loss of data, arising from your use of our site or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Some states don't allow these limits, so they may not fully apply to you.

12. Indemnification
You agree to defend and hold harmless Dialed Espresso Co. and its owners from any claims, losses, or expenses, including reasonable attorneys' fees, arising from your misuse of our products or site, your violation of these Terms, or your violation of anyone else's rights.

13. Intellectual property
All content on this site, including text, graphics, logos, and product descriptions, belongs to Dialed Espresso Co. or its licensors. You may not copy, reproduce, or use it for commercial purposes without our written permission. Brand names of espresso machines mentioned on our site belong to their respective owners and are used only to describe compatibility. We are not affiliated with or endorsed by those brands.

14. Reviews and submissions
If you send us reviews, photos, feedback, or other content, you give us a non-exclusive, royalty-free, perpetual license to use, display, and share it in connection with our business. You confirm the content is yours and doesn't violate anyone's rights. We may remove any content at our discretion.

15. Third-party links and services
Our site may link to third-party websites or use third-party services such as payment processors and carriers. We aren't responsible for their content, policies, or actions.

16. Dispute resolution
If you have a dispute with us, please contact us first so we can try to resolve it informally within 30 days. If we can't, you and we agree that any dispute will be resolved by binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules, rather than in court. Either party may instead bring an individual claim in small claims court if it qualifies. You and we each waive the right to a jury trial and to take part in a class action or class-wide arbitration. If this arbitration section is found unenforceable, disputes will be resolved in the state or federal courts located in the State of Alabama.

17. Governing law
These Terms are governed by the laws of the State of Alabama and applicable US federal law, without regard to conflict-of-law rules.

18. Events outside our control
We aren't liable for delays or failures caused by events beyond our reasonable control. These include natural disasters, carrier or supplier disruptions, customs holds, labor disputes, internet outages, and government actions.

19. Changes to these Terms
We may update these Terms at any time by posting a new version on this page. Changes apply to orders placed after the update is posted. Continuing to use the site means you accept the updated Terms.

20. Severability and entire agreement
If any part of these Terms is found unenforceable, the rest stays in effect. These Terms and the policies they reference are the entire agreement between you and us about your use of the site and your purchases.

21. Contact us
Questions about these Terms? Reach us through our contact page.